Desktop / Hardware Support Services

Desktop productivity drives business productivity. SoluGence Desktop and Hardware support services brings an integrated solution approach that creates realistic and intrinsic value internally and externally to our customers. Help desk professionals and support center analysts provide front-line support and act as the primary contact for customers. It is important that these professionals provide the highest quality customer care with every interaction effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management.

It becomes essential that the Desktop and System support services are staffed by qualified, certified, US-based engineers to successfully manage and drive productivity and efficiency in your business organization. This will directly impact customer satisfaction and increased profitability.

SoluGence provides qualified resources for the following full range of services:

• Onsite diagnostic and solution identification
• New computer set-up, configurations and upgrades
• E-mail configuration and support
• Software updates and maintenance
• Hardware and software installation, configuration and upgrades
• Internet connectivity issues
• General maintenance and repairs
• Crisis resolution
• Virus control and removal

Staffed with qualified, certified  US based experts on multiple products and technologies, each member of our Desktop and Hardware support services  team has years of real-world experience and have:

• Time-management and problem-solving skills
• Critical thinking skills to resolve incidents quickly and consistently
• Active listening skills and effective communication strategies